Reiel Corporation

Interactive Voice Response (IVR - Digital Receptionist)


Interactive voice response, or IVR, is a technology that allows a computer to detect voice and keypad inputs. It has become more common in industries that have recently entered the telecom industry to refer to an Automated Attendant as an IVR.

For example:

1. IVR: "Hello, thank you for calling the North Carolina School district. To hear the latest updates about changes to thew school schedule due to the current weather conditions, press 1." After pressing 1, the caller will then hear the announcement regarding todays

schedule. Then the caller will be returned to the IVR where they can press another option (2 for the school administration, etc.)

2. You can play a message to the caller after the select an IVR destination - but befor the call is transfer. I.e. if the caller pressed 1 for sales, you could play "transfering to the sales team" - and then send the caller to the sales queue.

 
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